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Terms and conditions

Last updated: 16.10.2026

1. Who we are

The Gift Box website is operated by Contactus Print SRL, IDNO 1025600013118, registered at str. Albișoara 42/1, Chișinău (the “Seller”, “we” or “us”).

You can reach us by phone at +373 68 998 847, by email at contact@giftbox.md, or at our showroom at str. Albișoara 42/1, Chișinău (Mon–Fri 9:00–18:00).

2. Accepting these terms

These terms apply to every order placed on the site. By ticking the acceptance box at checkout you confirm that you have read and agree to them. They are supplemented by the laws of the Republic of Moldova, in particular the Civil Code, Law No. 284/2004 on electronic commerce and Law No. 105/2003 on consumer protection.

You must be at least 18 years old and have full legal capacity to place an order.

3. Products, prices and stock

  • Prices are shown in Moldovan lei (MDL) and include VAT where the Seller is VAT-registered. Delivery costs are shown separately before you pay.
  • Photos are for illustration. Packaging, ribbon colour or product arrangement may vary slightly. If a product in a box becomes unavailable, we will contact you before delivery and offer a substitute of equal or higher value, or cancel that item and refund it.
  • Stock levels on the site update automatically. Sold-out products are marked “Sold out” and cannot be ordered.
  • We may correct obvious pricing errors. If such an error affects your order, we will tell you and you can choose to keep the order at the correct price or cancel it for a full refund.
  • Discounts and promo codes apply under the stated conditions and cannot be combined unless stated otherwise.

4. Placing an order and forming the contract

  1. You add products to the cart, enter your contact and delivery details, choose a payment method and accept these terms.
  2. After pressing the pay or place-order button you receive an email confirming we have received your order.
  3. The contract is formed when we confirm your order by email (and, for card payments, once the payment is successfully authorised).

We may refuse or cancel an order if the details are incomplete or clearly false, if payment is not authorised, or if a product is no longer available. In those cases we will tell you and refund any amount paid in full.

5. Payment

  • Bank card online (Visa, Mastercard). Payment takes place on the secure page of the payment processor Paynet. You enter your card details directly with the processor; the Seller has no access to them and does not store them. Your bank may ask you to confirm the payment (for example via 3-D Secure).
  • Cash on delivery, for individuals and for orders up to the limit shown at checkout. Products in cash-on-delivery orders are reserved for 48 hours.
  • Bank transfer against invoice, for companies, once the quote is confirmed.

Refunds for card payments are made to the card used for payment.

6. Delivery

  • Our own courier in the city: same day for products marked “Same-day delivery” ordered before the cut-off time shown on the site; otherwise in the slot you choose.
  • National courier: usually 1–2 working days within the Republic of Moldova.
  • Showroom pickup: free, once you receive a text that the box is ready.

Delivery times are estimates. If we cannot deliver on the agreed date, we will tell you and you can choose another date or cancel the order for a full refund. The risk of loss or damage passes to you when the products are handed to you or to the recipient you named.

If you send a gift to someone else, you are responsible for the accuracy of the recipient’s name, address and phone number. If the recipient cannot be reached after two attempts, we will contact you to arrange a new delivery; repeat delivery may be charged.

7. Right of withdrawal and returns

As a consumer, you may withdraw from a distance contract within 14 calendar days of the day you or the recipient received the products, without giving a reason.

To withdraw, send us a clear statement (for example by email to contact@giftbox.md) with your order number and the products you are returning. Products must be returned within 14 days of notifying us, unused, in their original packaging and complete. You bear the direct cost of returning them, unless the product is damaged or non-conforming.

We refund the amount paid, including standard delivery, within 14 days of receiving your withdrawal notice, using the same payment method. We may withhold the refund until we receive the returned products or proof that you have sent them.

By law, the right of withdrawal does not apply to:

  • products made to your specifications or clearly personalised: boxes built in the “Build your box” configurator, cards with a message, gifts with a logo, name or other personal elements;
  • products liable to deteriorate or expire rapidly (for example, perishable food);
  • sealed products unsuitable for return for health or hygiene reasons (food, drinks, cosmetics) that were unsealed after delivery.

8. Damaged or non-conforming products

Please check the parcel on receipt. If a product arrives damaged, is missing or does not match your order, tell us within 48 hours of delivery, with your order number and a photo. We will replace the product, deliver what is missing or refund that product, as you prefer. This does not limit your statutory rights regarding product conformity.

9. Corporate (B2B) orders

For companies, the quote is sent in writing (email or PDF) and sets out the products, quantities, personalisation, price, delivery date and payment terms. The order becomes binding once the quote is confirmed in writing and, where agreed, the deposit is paid. Stock is reserved from confirmation. Branded gifts cannot be returned. The right of withdrawal applies only to consumers (individuals).

10. Age-restricted products

Boxes containing alcoholic drinks are sold and delivered only to people aged 18 or over. The courier may ask for ID on delivery and refuse to hand over the box if the recipient is under 18.

11. Customer account

An account is optional. If you create one, you are responsible for keeping your password confidential and for activity in your account. You can ask us to close it at any time.

12. Intellectual property

The Gift Box logo, texts, photos and site design belong to the Seller or are used with the owners’ permission. You may not copy them or use them commercially without our written consent.

13. Liability

We do our best to keep the information on the site accurate and the site running smoothly, but we cannot guarantee it will be entirely free of technical errors. We are not liable for delays caused by force majeure or incorrect delivery details. Nothing in these terms limits your statutory rights as a consumer.

14. Personal data

We process your data as described in our Privacy policy and Cookie policy.

15. Complaints and disputes

If something isn’t right, email us at contact@giftbox.md. We reply within 14 days and aim to resolve any disagreement amicably. If we can’t, you may contact the Agency for Consumer Protection and Market Surveillance or the competent courts of the Republic of Moldova. The contract is governed by the law of the Republic of Moldova.

16. Changes to these terms

We may update these terms. Each order is governed by the version in force when it was placed. The date of the latest update is shown at the top of this page.